Many people opine that IP telephony service is only suitable for big businesses. However, this is a misconception because this service comes with numerous features that small business entrepreneurs can benefit from. Here are the top benefits of IP telephony to help you decide whether the service is ideal for you.
Its installation process is easy
Installing and configuring VoIP phone systems is easier compared to traditional phone services. Business phones need physical lines to secure phone service on a landline system. With the IP telephony service, you don’t need to install physical phone lines, and you will only need to link IP phones to the business network through ethernet lines.
Your IT specialists can focus on more critical income-generating projects with these advanced systems because service providers manage the IP telephony network. Startups and small businesses can benefit from this system, especially if they lack resources and technical expertise.
Portability
You can access IP telephony services from anywhere if you have a reliable internet connection. With VoIP, you can receive and make calls from other gadgets apart from your mobile phone. As a result, your customers, employees, and colleagues can reach you while on the go.
You can also use this system to transfer business calls directly to your colleagues without asking customers to call a different number. If you are not available to answer calls, you can inform your customers and colleagues through a status update.
Multiple functionalities
Modern IP telephony systems integrate multiple communication services such as teleconferencing, instant messaging, faxes, voicemail, and video conferencing through email. IP telephony’s numerous features enable users to connect with employees and discuss crucial matters regardless of their location.
Through this advanced communication system, your employees can work remotely. Further, entrepreneurs receive all their messages in a centralized place where they can forward or archive them.
Automated support
Using the IP telephony service, businesses can program answers to simple FAQs to assist customers during off-business hours. Entrepreneurs can also program essential information such as business opening hours and holiday operating hours. Automated services offer customers round-the-clock service.
Improved productivity
IP telephony eradicates the phone tag, a situation that occurs when two individuals are attempting to call one another, but none can get through. Phone tag triggers customer disappointment, reduces sales, and denies small businesses the power to grow. IP telephony allows the IT team to program numbers to ring on different gadgets before getting into voicemail, reducing the likelihood of customers and employees encountering phone tags.
Call recording services
IP telephony facilitates call recording, allowing employers and employees to play back essential calls to avoid missing vital messages. This advanced system will enable you to assess call logs and determine peak hours when customers call the most and the duration of their calls.
Finally
Small businesses cannot ignore the importance of IP telephony services. To achieve success when using this service, you need to take the time to research and find the ideal service provider.
