Managed by Q Case Study

Office Management Company– a business which is comparatively new but still very useful.  Management by Q is one such firm that deals with office management. It provides all kinds of services be it security, IT, office administration, maintenance, and cleaning. Companies outsource to Management by Q for payment of office services, scheduling work, requesting project quotes, and discovering service providers that are vetted. Founded in 2014, the company was acquired in 2020 by Eden.

Background of Managed by Q

This NewYork based company was launched by Dan Teran and Saman Rahmanian. Both the founders met at a venture development company named Prehype. It was then they both realized that they share their interest when it comes to designing and using it further to create wonderful experiences. From their experiences in working for a different company, they realized that one thing which is common in all of them was poor housing co-ops maintenance services. They said that despite having a well-framed contract there was a lack of transparency and also communication when it comes to maintenance. It was then they realized that they could use their shared interest in technology and design to develop a technique that allows them to manage, clean, and maintain a physical space. A wall-mounted Ipad was envisioned by them. This Ipad allowed its customers to customize the dashboard as well as get notified when a particular task assigned is completed. The founders targeted Co-op boards but later started approaching office managers as they felt it would be more efficient and effective to work for them.

Services Offered by Managed by Q

Saman who was the Chief Product Officer and Dan, the company CEO’s decided to retain customers rather than getting one-time clients. They targeted companies that occupied space between 6000  to 20,000 Square feet in commercial buildings that were Class B or C.

Recycling, taking the trash out, detailing floors, cleaning kitchens, workstations, conference rooms, and offices. They charged USD 25 per cleaner but the minimum hour for taking the service was 2. Their maintenance service included tasks related to carpeting, plumbing, electrics, changing bulbs, painting, unpacking and packing boxes, assembling furniture, etc for which they use to charge USD 40 TO 80 per hour depending on the tasks involved. The company ensures that office supplies like toilet paper, trash bags, cartridges, stationery, etc are all stocked up. Through Ipad, the clients could request services and even track the one already assigned, making sure the entire process is transparent.

Employment Model of the Firm 

Back in 2014, when Q was founded, it was the contractor model famous among startups that provided cleaning and maintenance services. The founder’s sub-contracted cleaners initially from companies that dealt with commercial cleaning. The cleaners were given the company customized uniform and customer account after educating them how to check out and check-in, on the iPad and also about cleaning protocols.

Within three months of establishment, Both Dan and Saman realized that this model of subcontracting would bring them loss in the longer term and affect the quality of services offered to the clients. It was Teran who felt that no matter how advanced technology is, the company should focus equally on the service quality as well. They even wanted to hire employees who are dedicated and committed to the company and helps in making the firm a success. So, taking inspiration from companies such as Costco and UPS, even Q started taking care of their employees and made sure that both the employees and the companies are satisfied and work together as one and not individuals.

Eventually, the company started addressing each employee of their firm as an ‘operator’ despite their designation. 

Timeline of Management by Q

Solutions provided by Managed by Q

HR and People Ops Managers

The responsibilities of HR and People Ops Managers provided by Managed by Q are to build a strong company culture, manage talent within the organization, and create a healthy work environment. They are responsible for the recruitment process, employee engagement programs, training and development of employees, compensation plans, benefits programs, and other HR functions. HR and People Ops Managers provided by Managed by Q must also develop new leaders in the organization by promoting from within. It is their responsibility to take care of employees who have been with the company for a long time or those who are retiring.

Office managers

Office managers are responsible for the office’s day-to-day operations. They oversee all of the staff, hiring, and firing. They are also in charge of organizing events and celebrations for employees. The responsibilities of an office manager hired via Managed by Q depend on the company they work for. However, there are some general tasks that most office managers have to do regularly. These include:

– Organizing events

– Hiring new staff

– Maintaining a clean environment

They work closely with other office staff to ensure that the office is well managed and that all tasks are completed on time. The main responsibility of an office manager from Managed by Q is to make sure that the company’s business runs smoothly. They need to make sure that there is ear communication between employees and managers to monitor and control any changes in the company’s environment.

Office managers also have to be aware of any changes in technology, as they may affect their business. For instance, if a competitor releases new software or hardware, they should be able to know about it and take the necessary steps before it becomes too late. Managed by Q offers the best office manager solutions.

IT Managers

The IT manager is the person responsible for the success or failure of an organization. The IT manager provided by Managed by Q must be proactive to keep up with the latest trends and technologies. Responsibilities of IT managers include:

-Managing, monitoring, and maintaining information technology equipment, software, networks, and data centers;

-Maintaining security measures to protect assets from unauthorized access or attack;

-Monitoring and evaluating IT performance metrics to maintain a high-quality service level;

-Providing input into long-term planning efforts related to information technology systems.

Facilities manager

The Facilities Manager is responsible for maintaining the building or buildings that are the company. They are in charge of all the maintenance and upkeep of the property. This includes repairs, upgrades, and general management. The Managed by Q Facilities Manager is also responsible for managing any employees that work in this department. They create schedules, assign tasks, and ensure that there is enough help to get everything done on time. The Responsibilities of the Facilities Manager include:

– Ensuring that the facility is maintained in a clean, safe, and attractive condition for all occupants

– Maintaining the safety of the facilities

– Ensuring that the facilities are available when needed by occupants

Career Opportunities Provided by Managed by Q

Managed by Q is a customizable workplace management tool that helps businesses run entire offices more efficiently. The recent-released COVID Team Safety app, Managed by Q’s finest workspace software, enables firms to log visitors, track worker ticketing and support requests, reserve rooms, oversee their upkeep, and now allow the team to return safely to the workplace.

Here are some of the positions for which managed by Q is hiring now,

• Recruiter (San Francisco Office)
• Product Designer (San Francisco Office)
• Product Design Manager (San Francisco Office)
• Product Manager (San Francisco Office)
• QA Analyst (San Francisco Office)
• Sales Development Representative (Indianapolis Office)
• Senior Product Designer (San Francisco Office)

Some of the perks and benefits provided by managed by Q for its workers,

• Unlimited PTO
• Stock options
• 401(k)
• Employees resource groups
• Company-wide events
• Flexible hours
• Medical, vision, and dental insurance
• Wellness stipend
• Home office reimbursement
• Volunteer time off
• Half-day Fridays

Why should you consider an office management platform company like managed by Q?

A successful business requires a good management service provider to bring out the best in its employees, from hiring new staff training and coaching programs. The management service provider, managed by Q, also has a vital role in ensuring that employees are motivated in their duties and not over-worked. There is no way to guarantee happiness without proper motivation to function optimally. Many firms have achieved this by providing executive incentives like health benefits and retirement plans, retirement planning, career development opportunities, etc., with the help of Managed by Q. But for any organization to improve its productivity and effectiveness, other things should be done than just making the company attractive to potential candidates. Managed by Q has expertise in HR, CRM & Marketing & Sales & Customer Care. As far as these companies are concerned, they will care for their clients’ needs. It looks after many aspects, including payroll and human resources, time & attendance, sick leaves, vacation leave, benefits, pensions, etc. These services ensure maximum satisfaction. Some of the main areas where you can find them are listed below.

Services provided in the office management platform company like Managed by Q –

Hiring Process

This is a multi-stage process where most jobs are available in phases. A job offer needs to be made during each phase based on qualifications, experience and qualification, knowledge and skill, personal qualities, etc. This phase is also called the “application stage” or “initial screening” of applicants. Managed by Q looks after that, each applicant must meet the selection criteria set by the organization before being given a chance to apply for the same. After evaluating the candidate’s application, a shortlisting is done by either senior or junior level executives via Managed by Q. This shortlisting takes place to determine which is suitable for the post. At this point, the final choice between several qualified candidates is accepted by selecting the top contender. Only then the next phase starts with the approval of Managed by Q, and it goes on till the final interview, and finally, the hiring is carried out by the selected employee in the respective department.

Executive Payroll Benefits

Managed by Q efficiently monitors that Employee Benefits Program and Compensation Plan to Employees and Managers provide Health Insurance, Life Insurance, Retirement Savings Plans, Social Security Plans, Family Assistance, Accident Medical Subsidy. Other Services Managed by Q include EMT/Paramedical Safety Permits, Pregnancy Leave (Paid), Personal Injury Protection, Vacation Offers, Sick Leaves, Paid Holidays, Travel Expenses Discounts, Free Food, Healthy Meals (Safari), Workplace Violence Response Team, Emergency Evacuation Facility, On-Call Help Desk, Flexible Spending Account, Dental and Vision Insurance Options, Deductible Healthcare Coverage, Daycare Provisional Care, Transportation Facilities for Children, Housekeeping and Entertainment Facilities, Kitchen Facilities.

Job Description

Job descriptions provide a detailed account of tasks and responsibilities for a particular work. Every job has specific requirements like skills, knowledge, proficiency, etc. Managed by Q looks after that; such descriptions help recruit professionals across different fields and departments at the company. This is one of the most critical sections in interviews as well. Here for the exact details about a job, description, skills, knowledge, and experience, you need to send in some relevant samples, which Managed by Q B does efficiently. No doubt the people dealing with media marketing might have better knowledge than your company’s representatives. With job descriptions, you can ensure that you have picked suitable candidates.

Performance Appraisal System

The performance appraisal system Managed by Q is used to assess workers’ performance based on work output and personal contributions over time. The purpose of using performance management software is to measure the actual value of workers in terms of their outcomes and results. Any system Managed by Q can be effective if it supports a systematic approach to measuring the performance of employees so that everyone knows where he stands against them. If your company has one, ensure the high quality of its software to generate accurate reports.

Performance Evaluation Report

Performance evaluations provided by Managed by Q are used to evaluate the quality and quantity of results in a specific area of activity about the set standards. They compare performances at every stage of activity and help in improving or setting up goals in the future by focusing on quality improvements, meeting deadlines, and increasing workforce productivity. This service provided by Managed by Q can be beneficial in various ways. However, it becomes an integral part of the employment contract when it comes to hiring new employees. One of the best ways of doing it is by having an online profile based on experience, qualifications, and job history. This document by Managed by Q provides crucial insight into how you can increase your chances of getting a desirable candidate for a specific position. Since you can see the job history of your past candidates and evaluate the output from your past employees, it is easier to pick the candidates who have performed well.