Express courier service is the most viable, cost-effective, and quickest solution for small businesses that want to send their valuable goods at a minimum cost.
Many clients have discovered that express courier companies can help them save time and money by taking care of their shipments as quickly as possible.
Hence, these services are popular among start-up companies and eCommerce firms, which handle numerous orders daily.
Given the importance of choosing an Express package delivery service, this article will help you with some smart questions to ask a courier company before partnering with them.
10 questions to ask a courier company
Here are the ten questions that you should ask a courier company before signing up with them:
1. What is your service area?
The courier company should provide service to your desired geographical area. You don’t want to sign up with a company that doesn’t serve your location.
When you work with a courier company that services your geographical area, you’ll get faster service times and better prices due to increased competition.
Also, if you have a problem with your order, it will be easier to contact the courier company and resolve it.
2. When did your company start operating?
It’s essential to work with a courier company that has been in business for a while. This is because they will have the experience and expertise necessary to handle your shipments properly.
A company with years of experience will also have developed good relationships with shipping carriers, which will give you access to better shipping rates.
3. Do you have a physical location?
The courier company should have a physical location where you can go and pick up or drop off your packages. This will make it easier for you to contact them if you have any problems or questions.
If the company is only online-based, you may have trouble getting in touch with them if you have a problem.
4. What types of packages can you ship?
The courier company should ship various packages, including small, medium, and large items.
They should also ship packages that are fragile or time-sensitive. This will ensure that your packages will be handled with care and delivered on time.
5. What are your shipping rates?
The courier company should provide you with a breakdown of their shipping rates, and this will help you determine if their rates are reasonable and within your budget.
You should also ask the company about any additional fees that may apply, such as fuel surcharges or delivery fees.
6. What types of delivery services do you offer?
The courier company should offer a variety of delivery services so that you can choose the service that best suits your needs.
Some courier companies offer essential services, such as express delivery and time-sensitive deliveries. However, other companies provide more specialized services, such as international delivery, heavyweight delivery, and hazardous material delivery.
Ensure the company you choose offers the services that you need.
7. What is the minimum order quantity?
Some courier companies have a minimum order quantity (MOQ), which means you have to send a certain amount of goods before delivering them.
Ensure the MOQ is within your budget and that the company offers a service that meets your needs.
8. What forms of payment do you accept?
The courier company should accept various payment methods, such as credit cards, debit cards, PayPal, and cash.
This will give you the flexibility to choose the payment method that best suits your needs.
9. Do you offer any free services?
Some courier companies offer free services, such as online tracking and delivery confirmation. Ensure you ask the company if they offer any free services and see if they are worth the cost. Free services will help you save money and time.
10. What is the cancellation policy?
The courier company should have a cancellation policy in place if you need to cancel your order. Be familiar with the company’s cancellation policy and meet your needs.
By asking these questions, you’ll choose the courier company that is right for you.
Get courier services today
Now that you know the questions to ask, it’s time to find the courier company that is right for you. Research and compare the services offered by different companies. Ask for price quotes and read reviews from past customers.
Once you find a company that meets your needs, you can sign up and start enjoying the benefits of partnering with a courier company.
