For several years, businesses have been using cloud-based phone systems for efficient operations. However, technological advances mean that your business can expand the client network, staff requirements, and communication systems. Technological advances increase globalization; thus, most clients can request service when you aren’t in operation.
In times like this, you can decide to request your staff to work remotely and attend to business needs as they arise. If this is the case, you need to ensure that your phone system can provide smooth communication for the remote staff to conduct their duties. Using a cloud-based phone system can help improve how your team offers seamless support for your clients.
You can look at business telephone systems in Charlotte and have your company connected to cloud-based phone systems. Apart from your business benefitting, your team members can also enjoy a better workplace environment, which can help your business. As the article highlights below, there are several benefits to the remote working team, which in turn can grow your company as a whole.
1. Improve Customer Relations
One of the core foundations to grow your business is maintaining good client relationships. Mostly, such a relationship mainly depends on your workers. For example, with globalization comes customers who are not within the same time zones. As a result, customers can call when your business is not yet open or is past opening hours. In such a case, if you are using a traditional phone system, it means you either lose that customer or get an unsatisfied customer if you call a day later.
However, when your workers have cloud-based phones, a call from a customer gets attendance at any time and can help give a personal touch. When customers feel that they get good service, they can provide direct feedback to the worker, enhancing their morale.
In the end, you can get a team with higher morale, and with higher confidence comes better teamwork.
2. Flexibility
Straightaway, an advantage of cloud-based phone systems is flexibility and portability. The workers can adjust their working hours depending on their most productive time, workload demand, or client time zones. It, therefore, means that a worker can plan personal times better while meeting work requirements.
As the cloud-based phone system requires the internet, the workers can engage in business activities from any place. Additionally, mobile applications allow them to work on the go. A cloud-based phone system allows your workers to attend to a business call from anywhere at any time. Thus, it gives them ease of mind as they don’t need to beat the clock to get to the office.
3. Business Continuity
Sometimes workers can cancel or postpone calls or fail to attend to customers because they lack communication channels when out of office. However, a cloud-based phone system can ensure no breakdown in communication with clients.
From another point of view, sometimes a customer can postpone a meeting or telephone call. When this arises, the workers don’t need to worry about staying late. As cloud-based phone systems like Broadvoice can allow teleconferencing and videoconferencing, they can have meetings outside the premises.
Overall, this means that workers can adjust their schedules and ensure they don’t miss or get late on any business communications.
4. Scalability
A cloud-based phone system allows you to customize its features according to company needs. This feature can also enable the workers to customize their functions as per job descriptions. For example, a sales team can allocate communications according to zip codes. As time goes, they can add or reduce the zip codes depending on business volume and staffing. In so doing, they can divide the workload and ensure better service delivery.
With a cloud-based phone system, you can easily set up a new worker and add to the company communication system without disrupting the company platform. Such a feature means the other workers won’t have interruptions in communication when setting up the new worker.
5. Increase Productivity
A cloud-based phone system integrates several communication features like instant messaging, voice calls, and video calls. Because of this, workers can determine which communication mode suits a particular business transaction.
When they have much room to operate, they can quickly ensure solutions and decisions are available. As a result, they can attend to more business transactions and close more agreements quicker, thus increasing their productivity. Instead of manually dialing every number, they can use features such as Autodial and click-to-call to speed up the calling process and reach more people.
6. Cost-Efficiency
When you manage your costs, your business can realize reasonable profit margins. Adopting a remote workforce can help you achieve this. Given that a cloud-based phone system gives you an all-in-one operation, you reduce purchases on other infrastructure like videoconferencing kits.
In addition, remote workers can perform their duties anywhere, reducing their costs on transport and gas. The cloud-based system can help save on telephone bills too. This is because it uses an internet connection and provides other options for communication like texts, video, and voice calls to give customer support.
7. Remote Training
Some cloud-based phone systems allow a manager to listen in on a call and offer suggestions or recommendations without the client’s knowledge. This feature can benefit remote workers by learning and adjusting their subsequent approach to close business deals. As a result, they can increase their customer relation and productivity.
8. Feature Updates
You don’t require long system downtime to upgrade when using a cloud-based phone system. This means that your workers won’t stay offline during such upgrades. Additionally, when there’s a new update, the remote worker can easily update with a press of a button. Quick updates allow the workers to keep up with the current work schedule, reducing catch-up stress.
Conclusion
Once you embrace a cloud-based phone system, you can allow your workers to work remotely. The benefits to a remote workforce like flexibility and customer relations can improve your team’s morale and increase productivity.
The system can also eliminate inconveniences like system downtime whenever you want to upgrade. The result of this can be both relieving to the staff and cost-effective. The cost-benefit is for both the business and the staff. In conclusion, when the remote team benefits, your company reaps on the benefits.
