Mobile devices like smartphones, laptops, and tablets have become indispensable for enterprise-level communication and various business applications. Businesses and workforces have become heavily reliant on mobile devices to boost efficiency and productivity and enhance customer support to ensure a superior customer experience. With remote working gaining popularity, the dependence on mobile devices for businesses has grown many more times. Most organizations extensively use mobile devices that have become essential tools to get an edge over competitors. However, the risks of using the devices are also high because of data breaches and hacking that can ultimately damage the business if critical and sensitive data reaches the wrong hands. To ensure comprehensive security in using mobile devices, organizations are focusing on mobile device management platforms governed by the IT and Security personnel.
What are mobile device management platforms?
To bring all mobile devices under an umbrella for exercising close control and scrutiny of the devices, organizations are reaching out to mobile device management companies. These companies provide the services for protecting enterprise mobile devices from misuse and data breaches. By using some Mobile Device Management (MDM) software applications, the companies entrusted with securing the mobile devices help protect sensitive business data from theft and misuse.
The MDM solution of the platform provides a unified console to keep up surveillance of all mobile devices used by the organization. The MDM solution protects the device’s content, data, and other applications. By keeping a close watch on the usage of the devices by individuals via the MDM server, it is possible to manage app installation and removal on mobile devices, configure devices for basic settings, and set up devices for specific users like POS (point of sale).
The scope of Mobile device management
What to expect from the mobile device management companies will be easy to understand if you know the scope of the services. A typical mobile device management profile consists of mobile management, device tracking, application security, identity and access management, and endpoint security.
Mobile management – Troubleshooting is one of the critical tasks under mobile management that includes maintaining, deploying, and tracking the devices owned by the organization. Ensuring that all devices have the required OS and applications loaded on the devices helps enhance productivity and security.
Device tracking – Installing GPS tracking and other programs in the devices helps monitor, update, and do real-time troubleshooting. It becomes easy to detect non-compliant and high-risk devices and remotely lock or wipe a lost device.
Application security – To protect the devices, the IT administrator ensures that all devices have their security updated. By adding security or management features to the devices, it is possible to customize the use of the device by imposing certain restrictions.
Identity access management (IAM) – Identity access management helps organizations manage users’ identities linked to the devices.
Endpoint security is the ultimate protection provided by the mobile device management platforms for all devices, including wearables, non-traditional mobile devices, and IoT sensors that access the network. It can include network access control, anti-virus software, and cloud security.
