Every business owner, whether they run a big or small company, is always looking for improvement ideas. It doesn’t matter what you currently do and have, there is always room for improvement and there are many things you can do to make your employees and customers feel valued.
When talking about company improvement ideas, we put a lot of focus on improving the employees’ experience. With a team of satisfied people working for you, there’s nothing you can’t accomplish.
So let’s take a look at some of the best company improvement ideas that will help you make your employees feel more satisfied.
Use WhatsApp for business
You’ve probably already heard of WhatsApp and probably even used it at some point. After all, it’s the most used and recognized mobile messenger application in the world and has over 2 billion active users globally. But WhatsApp isn’t only good for personal communication and businesses can also benefit from it.
If you use WhatsApp for business, you’ll be able to engage with your customers with a messaging service they’re probably familiar with. The business version of WhatsApp makes communication with customers simple and allows you to respond to everyone quickly.
Some great features of WhatsApp Business include:
- Messaging tools that allow you to quickly respond to anyone who reaches out to you.
- A business profile where you can list some of the most important company information such as its website, email, and address.
- A plethora of analytics and statistics can help you keep track of your customer service efforts.
- Alerts and notifications you can send out to customers to always keep them in the loop.
If you want, you can even use WhatsApp Business on multiple devices with the help of a WhatsApp Business API. All of this will make your customer service much better and more efficient and communication between employees will improve as well.
Get expense software
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If you want to grow your business, you need to learn how to keep your finances in check and know the exact cost of running the company. One part of keeping track of costs is managing your employee’s expenses.
Expense reports for out-of-pocket purchases are a common occurrence in most companies. And for an employee to be reimbursed, a manager needs to approve their expenses.
But everything can go much smoother if you start using expense software. Automated expense reporting software can help simplify your expense operations. When an employee submits their report along with the corresponding documentation, the software will reimburse them automatically if the report fits the pre-set criteria.
If you choose to use this software, some of the things you can expect include:
- Faster and simpler processes that get taken care of electronically, saving you a lot of time and money, all without using any paper
- Fewer data-entry errors and the elimination of duplicate entries
- Enforcement of the pre-set expense policy
- Improved visibility thanks to dashboards that track individual employees and divide expenses into categories
- Reduced processing time, which leaves more time for more important tasks and increases operational efficiency
Encourage employee feedback
Most business owners know the importance of customer feedback, but very few think about the importance and significance of employee feedback. The people who work for you are crucial, so you need to take good care of them.
Remember that your employees are the ones completing the daily operations in your company and know what can and needs to be improved. So when they give you feedback and suggestions on what to do or change within the organization, take their ideas seriously.
Sometimes, employees don’t feel comfortable enough giving these suggestions, so you should encourage them to leave their feedback by setting up an online portal where workers can submit their feedback with their name attached or anonymously.
Then, organize a meeting where you’ll talk about the best suggestion and implement the solutions to see how they work. This will show you’re willing to listen to your employees and are looking to improve their satisfaction levels, which will increase engagement and decrease employee turnover.
Offer flexible working hours
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There are some corporations that are open seven days a week and make their employees work much more than the average 40-hour workweek.
This type of working schedule is very counterproductive because even if an employee is at work, that doesn’t mean they’re engaged. In fact, only 21% of employees consider themselves very engaged at work. There are many reasons for that, but one of them is that employees are overworked.
The most important thing to you as an employer is to allow your workers to work for as long as they can, at the times they feel comfortable, with enough free time to rest and unwind.
Be flexible in your expectations and explain to your employees that you want them to have a healthy work/life balance. At the end of the day, it doesn’t matter when the work is finished, it just matters that it’s completed in time.
Final thoughts
A good business owner will always look for ways to improve their company and will spare no expense with the goal of making an impact. Improvement can happen in different ways, but at the end of the day, as long as you’re taking care of employees and customers, company improvement is guaranteed.
