Body language offers a lot of information about what you are feeling or thinking at any point in time, and it constitutes about 60% of the communication. Irrespective of the type of activity you are taking part in, what you are thinking or feeling at that moment is conveyed by your body language. A correct posture helps in better business connections.
The body language cues occur from minor aspects like how fast you move, the direction where your legs are pointed, and microfacial expressions.
How to improve body language in customer service?
Here are good body language tips that can help you connect better with your customers. These are as follows-
- Maintaining good eye contact
Making eye contact is one of the positive gestures that help immensely. It is often said that just as you hear with ears, you must listen with your eyes in the business. If you can look at someone’s eye, it reflects your sincerity, confidence, and attentiveness. Never try to shy away from looking at your clients, whether existing or new.
- Excessive movement is not desirable.
If you are constantly fidgeting while interacting with your customers, it will never let you be in a positive light. Customers feel discomfort and think that you are restless. Also, they believe that fidgeting means that you have multiple thoughts running across your mind while you are attending to the customer.
- Open body stance
An open stance is when you do not cross your legs, you have arms that are open or stretched, and your hands are not crossed. This allows you to convey a feeling of warmth that you are welcoming your guests, confidence, and a subconscious connection. It also shows that you are not being dishonest with them and that they can safely trust you. Keep in mind that whenever you interact with clients, be as open with your body expression as possible.
- Smile
Not much effort is required to smile while talking to your customers. Put on a genuine smile because customers are smart enough to understand whether you are pretending or if it’s an authentic attitude. In other words, it must come naturally.
- Use positive gestures
Make gestures while communicating with your customers. It will always make you a better communicator. This will allow you to become an articulate communicator and fluent in what you say, and it will also convey that you are fluent and a competent professional.
- Use your voice effectively.
When you use your voice, it must have the right pitch, tone, and volume. This applies even while attending to a customer over the telephone or writing an official email.
Following the above tips can help you stand out from the rest as an efficient customer support executive.
