Task Tracking, Project Management, & Knowledge Management: Difference, Ways to Use & Integration

    How powerful can task and project management be? And what is knowledge management?




    Each one is good separately, but it can solve many challenges that all companies could face sooner or later when used together.

    This article is for you if you want to help your company move beyond the old system, such as managing email requests or transferring Word documents.

    Project Management or Knowledge Management? Which is Important?

    What is Project Management Software?

    One of the essential tools to increase the company’s efficiency is the organization’s project management system.

    In general, project management programs are used for collaboration, and such programs can be used equally by both IT and non-IT companies.

    Project management software helps project managers, teams, and individual participants complete tasks, organize customer requirements, and manage time, budget, and scope constraints.

    Companies that use a suitable tool for project management benefit by implementing tasks that provide the expected results within the cost and on time. This guide discusses the types of project management implementation and the main characteristics that you should pay attention to and tells you what companies of any size should consider when buying.

    When talking about Agile project management, Jira Software integration is a good choice.

    Many teams worldwide use Jira in a variety of Agile projects that describe its importance and versatility.

    This is a program for teamwork on projects. In each project, you can change the functionality for the main tasks and configure participants’ access.

    What Challenges Can It Solve?

    • Tracking bugs and problems. And this is its main advantage since it allows you to minimize damage due to the rapid detection of errors. Once identified, you can assign those responsible for solving the problem and prioritize and track the progress of the elimination.
    • The functionality of Jira can be expanded with the integration of third-party applications such as code validation, CRM, etc.
    • Tremendous flexibility, primarily thanks to the workflow designer. Use this to customize the workflow for yourself.

    The Secrets of Knowledge Management

    Knowledge Management (KM) is an organized system of processes for collecting knowledge and skills and transferring them within a company.

    kmsknowledge Management Cycle

    One way or another, all companies face the need to organize all the accumulated and acquired knowledge, documentation, policies, and content related to the company’s work in one place.

    That is why sooner or later, any company will have to deal with knowledge management.

    What Challenges Can It Solve?

    With a properly organized KM, all employees can access information that helps them cope with work and develop skills. The project knowledge management system also facilitates new employees’ onboarding (adaptation) and the transfer of tasks from one executor or team to another. In addition, if the only employee who performed a vital task goes on vacation or leaves, knowledge management helps to replace him and avoid losses quickly.

    Knowledge management helps:

    • Speed up onboarding and reduce the time of entry into the project from a few weeks to a few days.
    • Increase the efficiency of meetings and do not waste time in vain;
    • Develop training courses for both new employees and actualization of existing ones;
    • Create instructions for employees and detail work processes;
    • Develop instructions for customers;
    • Document the work of each department or team;
    • Facilitate collaboration and communication between departments.

    Knowledge Management Software

    Confluence is used for knowledge base. One way or another, all companies face the need to organize all the accumulated and acquired knowledge, documentation, policies, and content related to the company’s work in one place.

    Different companies use Confluence integration for knowledge management systems, and it’s a simple use wiki platform that can also be seamlessly integrated with Jira and other products.



    It’s easy to store, share, and collaborate on the collective knowledge of your teams:

    • From development specifications to marketing plans and meeting notes – all the information is brought to your fingertips in seconds.
    • Texts, docs, multimedia, and dynamic content flow across the company, freely and securely.
    • Open structure and real-time collaboration options empower every employee to contribute and get feedback.
    • Pre-defined templates to structure knowledge in every department of your company.
    • Collaborative editing, feedback, colleagues mentioning, and discussing decisions online support a collaboration mindset.

    Better Together

    What If We Use Project Management And Knowledge-Sharing Practices Together?

    Yes, they are good on their own. But together, both of these tools are a great combination. They complement each other and create a single space where you can work on the number of projects you need.

    Why integrate Jira with Confluence?

    The Jira application makes it much easier to plan, distribute tasks, monitor their implementation, and release new products. In turn, Confluence saves you time on clarifying issues related to documentation. Now, you can solve all the organizational problems and access all necessary documents in a convenient cloud space.

    So, Jira + Confluence Integration is to:

    • Create a single source of truth
    • Faster project shipping
    • Improve communication in the teams
    • Help build the bridge between technical and non-technical teams

    Easy Jira + Confluence Integration: How to do it?

    Jira and Confluence can integrate seamlessly, making an incredibly powerful stack.

    If you have made up your mind to try one of Jira products, Confluence, or both, at Polontech, we do this in the following way:

    • Analyze and Assess

    People, processes, workflows, and value streams exist in non-IT organizations, too. We analyze how your ecosystem works and define what should be digitalized first, the opportunities it will bring, the blockers we’ll face, and the KPI to measure success. In the end, you get a detailed roadmap balancing predictability and flexibility to catch every new opportunity on the way to digital transformation.

    • Choose your Hosting

    Atlassian products can be deployed in Cloud or Datacenters.

    We install Atlassian products on your server to grant total control over your data. Or we choose Atlassian Cloud to help you start using Atlassian products in minutes.

    • Migrate

    We can move your data and teams to Jira and Confluence from OpenKM, eXo, Slack, Google Drive, and myBase; from server to cloud or vice versa. Then we make Jira and Confluence seamlessly work with your current software to get the best of two solutions.

    Summing it up

    Jira and Confluence are powerful tools that make the teams and projects organized. When used together, both tools turn into one system and help organizations take advantage of the tools’ complementary roles and improve communication, access to information, and overall efficiency.



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