The COVID-19 might have just brought the much-needed revolution in the labor trend and how organizations function. A labor trend that encourages employees’ health and safety and also provides flexible working hours can be the best outcome of this pandemic. The companies have redesigned the way they function. Cloud computing and technologies that enable us to work remotely without compromising the quality of the work have always existed. Still, we never quite imagined that this could be the new and only way of our lives. However, with the pandemic emerging out of nowhere and companies needing to make a quick call on how it functions, it really managed to accommodate the remote ways of working very well. Sure, there were downsides of this pandemic to the labor market as well. A considerable number of the population lost their jobs or went furlough.
To thrive in such an ever-changing, more volatile, and ambiguous world, organizations, embrace agility as the way of work. The need for change and at speed never seen before is the call of the hour. Digitalization, automation, globalization, and whatever can speed and bring this change is accepted and adopted. The ‘hybrid’ way of working is still being tested, and we are yet to see how it turns out and if it is to stay even after the pandemic is over, or if this is the, as they call it, new normal. In 2013, Marissa Mayer, the then CEO of Yahoo!, stopped the hybrid work pattern 2013, saying that we need be one again. The idea of remote working can be very enticing for benefits like flexible hours and other such benefits, but the demerits lie in the lack or the altered way of interaction. The cafeteria talks or the face-to-face interaction was still called for as the best way to interact. With the new model, let us discuss how we can keep up the old practice in its new form and accept post-pandemic workplace trends.
Old practice in a new form
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Embracing Empathy
With remote and hybrid work models, we are mostly connected through virtual mediums, and it is never enough to know what the person is feeling, though one can be pretty sure about the person is talking. Being empathic when on virtual medium needs to be adapted and accommodated to make employees feel important, valued, and understood. Remote work has literally blurred the fine line we walk on between work life and personal life. To be empathetic towards your employees and to let them feel heard can be the highlight of their day.
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Work collaboration: consider how the digital revolution is functionally altering team dynamics
With the new work format, companies have the best advantage of their teams collaborating between themselves to bring a better result. There is an open opportunity for different teams to come together, share their ideas and form a result that could be the best outcome of this collision or collaboration.
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The on-site to e-commerce transformation
One of the most transparent transformations is the world moving online, which has also happened in retail. E-commerce transactions replace the on-site customer interaction arena. To maintain the customer satisfaction arena of this change, we need to focus more on the customer service area with an ever-ready-to-adapt model.
The future of work is, in short, the world accepting and moving completely online. The shares of e-commerce grew at 2-5 compared to before pandemic times, which shows the sudden boom in the digital and e-commerce world. A part of the population opted for the digital channels during the pandemic and incorporated this into their lifestyle. This, however, is here to stay and not going anywhere even after the pandemic is over. Other industries like telemedicine have also seen a sudden rise in its use, and more and more people now have opted for this new way of consultation. History is changing for us, and the workplace post-pandemic scenario is the revolution we are witnessing and living as we go.
